There are so many reasons as to why every first-time job seeker wants to get all the deets when it comes to a job description reception hotel. It is one of those professions that don’t necessarily require you to have any prior job experience or any special educational certifications to ace the job. All that you have to do is display a masterly in communication skills and personal grooming. Read on to find out everything about job description reception hotel.
The work of a hotel receptionist is to welcome guests as they arrive at the hotel. He/she is, therefore, the face of the entire hotel. This being the case, all hotels are always looking for jovial, courteous, and well-groomed, individuals to fill this crucial position.
Hotels usually place their reception office near the main entrance. The office is mostly laid out in a unique design, mostly an open design, to make sure that the receptionist has a clear view of the guests as they arrive.
A hotel receptionist will normally be assigned to a 6-6 shift on a rotational basis. What are the duties of a receptionist?
Receptionists play a crucial role in managing a hotel. It is the work of a hotel receptionist to carry out the following tasks:
Hotel receptionists are essentially the first people whom the guests come into contact with. They are, therefore, the image of the hotel in terms of the service that the guests are going to receive. It is very easy for a guest to “fall in love” with the hotel, not because of the looks of it, but because of how they are received at the reception desk.
It is also the work of a hotel receptionist to be the voice of the hotel. To carry out this duty, the receptionist is expected to receive and make calls through the hotel’s main line.
Big hotels offer a variety of services including catering, accommodation, and entertainment. It is the work of the receptionist to direct the guests to their area of interest.
Guests usually check out of the hotel through the receptionist’s office. Most of these guests are usually on tour and might need information about nearby attractions, transport services, currency exchange and luggage storage services. It is the work of the receptionist to provide this information.
All inquiries, complaints, and compliments from customers will be received at the reception desk. It is the work of the receptionist to ensure that they reach the concerned departments.
A hotel receptionist is expected to process hotel reservations, receipts, and payments using simple bookkeeping software.
To become a hotel receptionist, the following requirements are necessary:
To become a good receptionist, you must display the ability to multitask and communicate effectively. You must also possess technical prowess and a clear understanding of organizational duties.
If you want to become a hotel receptionist, these will be the questions asked during the interview:
Although not a must, describing past experience in handling customers will be a plus
The goal is to display that you are capable of calming down an upset guest so that he/she doesn’t leave with the wrong image of the hotel
You must display a deep understanding of basic computer software
Similar to these, the interviewer will ask you other questions all aimed at evaluating your ability to communicate with customers.
On average, a hotel receptionist’s salary will not be anything below $8 per hour.
Now that you have gone through all the details concerning job description reception hotel, it’s time to get searching and make sure you ace that job interview.
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