Here are top 5 responsibilities of a courtesy clerk which will help you to understand their activities. Normally, the courtesy clerk is positioned at entry-level one. These professionals work in retail or grocery environment ensuring that proper bagging of purchased items and safe delivery to the clients’ cars. They are also entrusted with other duties like; collection of shopping carts, stocking shelves and picking garbage. They may help customers with their curries and purchases.
Serving as a courtesy clerk makes one gain many experiences in their working environment. While there are no formal requirements that one must meet to serve in this position, there are a number of personal attributes that one should consider having for effectiveness and proper delivery. Some of them include but not limited to descent grooming and being polite and friendly. You can check out for the list of responsibilities of a Courtesy Clerk.
Here are the Top Responsibilities of the Courtesy Clerk
Provide quality work ethics
A responsible person should have concern of setting up a better work ethics within the work place. Playing the roles of team leaders as well as performing the tasks as per the demands of the situation. The major role of the courtesy clerk here is to maintain the customer base by providing high quality services. This clerk can also restock the shelves, take a stock of inventory, place the returned items and a time cheap in to take the role of the cashier if the cashier is not in.
Offer clear communication
No matter how well educated about the shop you are, if your courtesy clerk cannot properly communicate the services to your customers in a clear manner then reaching your standard could be a dream. Some of the communication barriers include; overuse of slang, poor vocabulary or poor attitudes towards customers. The courtesy clerk should address customers in a respectful manner and respond to their questions in a satisfactory way.
Have you ever walked into any retail or supermarket and then you realize that their customer service is as green as you are about the products? This is annoying experience and could make you think that visiting store does not add any shopping experience. That is why courtesy clerk should be well equipped with knowledge about the products on sale and should provide solutions in case the item is not in the stock.
The name speaks a lot a bout the services. This clerk ought to be very courteous to the customers. They should greet the customers with many pleasantries regardless of the situation and time. The clerk should be keen to understand the customers and the situations they are in to serve them justly. Discourteous behaviors could cost the business a lot, customers will only become regular if they are understood, remembered and treated with respect.
Provide safety to the items
The courtesy clerk should maintain the products in their correct places; they ensure that the returned products are kept properly. Apart from keeping the premise neat, they need to be well groomed.
Courtesy clerk plays very vital roles, and the list of the responsibilities of a courtesy clerk are endless.